Shipping & Returns

Shipping Policy Overview

Ka Wang Limited ships women's shoes to valid delivery addresses. Orders are processed after payment authorization and verification. Processing occurs on business days. Delivery timelines are standard and vary by destination, carrier, and external conditions. Tracking information is provided when the carrier makes it available. Ka Wang Limited does not guarantee delivery dates. The customer must provide a complete and accurate shipping address. If the carrier returns an order because the address is incorrect or incomplete, the customer bears all reshipping costs. Shipping charges are non-refundable unless applicable law requires a refund.

Order Processing and Delivery

Ka Wang Limited confirms product availability and payment before shipment. The order ships to the address provided at checkout. Delivery time varies by destination, selected shipping method, carrier operations, customs review, and weather conditions. The customer receives tracking details by email when the carrier provides them. Delivery delays caused by the carrier, customs, weather, or an incorrect address are outside the control of Ka Wang Limited. The customer must monitor tracking and contact the carrier for delivery updates. Ka Wang Limited does not promise expedited delivery unless a separate written agreement exists.

14-Day No-Reason Refund Policy

The buyer may request a return and refund within exactly 14 calendar days after delivery for any reason or no reason. The return request must be initiated within this strict 14-day period. Ka Wang Limited does not require the buyer to state a reason for the return. The returned item must meet all return conditions in this document. The 14-day period begins on the delivery date confirmed by the carrier. A request sent after exactly 14 calendar days after delivery is not eligible for a no-reason refund.

Return Conditions

To qualify for a return, the item must be unused, unworn, and in original packaging. All original tags, accessories, and the original shoe box must be included. The item must show no signs of wear, alteration, cleaning, or damage caused by the buyer. The item must be free of odors and marks. Ka Wang Limited inspects every returned item. Items that fail these conditions are not eligible for a refund. Ka Wang Limited will reject returns that do not meet every condition.

Return Shipping Costs

The buyer completely bears all return shipping costs. Ka Wang Limited does not provide prepaid return labels and does not reimburse shipping, insurance, customs, or handling charges. The buyer must use a trackable shipping service. The buyer bears all risk for lost, stolen, or damaged return packages during transit. Ka Wang Limited is not responsible for return packages that do not arrive at the return address.

Step-by-Step Return Process

1. Contact Ka Wang Limited at [email protected] within exactly 14 calendar days after delivery. Provide the order number, item details, and return request. A reason is not required for a no-reason return.

2. Wait for return authorization. Ka Wang Limited reviews the request and sends return instructions. The buyer must not send the item before receiving authorization.

3. Pack the item securely. Include all original packaging, tags, accessories, and the original shoe box. The buyer must protect the item during transit.

4. Ship the package to the return address. The recipient must be Ka Wang Limited, the contact phone is +852 6077 7781, and the specific return address is 1/F, Stanley Post, 22 Tung Tau Wan Road, Stanley. The buyer pays all return shipping costs.

5. Send tracking details to [email protected]. Ka Wang Limited is not responsible for returns without tracking information.

6. Inspection and decision. After Ka Wang Limited receives the return, the item is inspected. If the item meets all conditions, the refund is approved. If the item fails conditions, the refund is denied, and the buyer bears all costs to have the item returned.

Refund Processing Time

Approved refunds are issued to the original payment method. Refund arrival time is at least 14 days from the date the returned item is received by Ka Wang Limited. This period allows inspection, approval, and financial processing. The buyer must allow at least 14 days for the refund to arrive. Shipping charges are non-refundable. The buyer must provide accurate payment information. Delays caused by the payment provider are outside the control of Ka Wang Limited.

PayPal Refund Time

PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Customers in those regions must allow up to 30 days for the PayPal refund to arrive. Ka Wang Limited complies with applicable local law. The 14-day minimum applies to all PayPal refunds, and the 30-day period applies where local law requires it.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact Ka Wang Limited at [email protected] within exactly 7 days of receipt. The claim must include the order number, photographs of the damage or defect, and a description of the issue. This 7-day claim period matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted. If the claim is approved, Ka Wang Limited will provide a replacement, repair, or refund. The 14-day no-reason refund policy does not extend the 7-day damaged goods claim period.

Non-Returnable Conditions

Items that do not meet return conditions are not returnable. This rule applies to items that are used, worn, altered, washed, damaged by the buyer, missing original packaging, missing tags, missing accessories, or returned after the 14-day period. Ka Wang Limited does not accept returns for items that fail these conditions. The buyer must confirm eligibility before shipping any return. Ka Wang Limited will not issue a refund for ineligible returns.

Contact and Customer Support

For all shipping and returns questions, contact Ka Wang Limited at [email protected], phone +852 6077 7781, or address 1/F, Stanley Post, 22 Tung Tau Wan Road, Stanley. Ka Wang Limited responds during standard business hours. The customer must include the order number in every message. Ka Wang Limited provides support for shipping questions, return authorization, refund status, and damaged goods claims.